Welcome to the SIMBERRY Support Center
Technical support access
IMPORTANT:
Please make sure you always have your ticket number available when contacting us. Should you not have a ticket opened yet, please do so on your support account.
Our business hours:
Europe (CET): 9am – 5pm
USA (CT): 9am – 5pm
Ticketing system:
Available 24/7. Four business hours response time during our business hours.
Email support:
Available 24/7. Best effort if there is no ticket number.
Secondary Support contact details
IMPORTANT:
Dedicated support Skype accounts are not able to take phone calls. Please contact legacy support or the hotline number.
Your business may require extra focus from time to time. SIMBERRY is glad to provide access to secondary Support contacts. The purpose is to help you start a new solution or assist with configuration.
To contact the dedicated team you must be registered as a customer and must open a Ticket on our helpdesk by selecting the proper product/solution. Once it is opened you can contact dedicated team with the Ticket number only.
SIMBERRY Secondary Support Skype ID list
Premium Call Filter – callfilter.support
Premium VPN – vpn.support_1
Hosted SIM Server – hosting.support
Cloud SMS Router – sms.support_2
