Our Current helpdesk is under maintenance with migration starting at 00:00 UTC wednesday the 2nd
Technical support access:
Please make sure you always have your ticket number available when contacting us. Should you not have a ticket opened yet, please do so on your support account.
Our business hours:
Europe (CET): 9am – 5pm
USA (CT): 9am – 5pm
Available 24/7. Four business hours response time during our business hours.
Available 24/7. Best effort if there is no ticket number.
Main SIMBERRY Support contact details
Main Skype: support.simberry
Helpdesk and ticketing system:SIMBERRY HELPDESK
Knowledge base:SIMBERRY KNOWLEDGE BASE
SIMBERRY Secondary Support contact details
The purpose is to help on starting a new solution or helping over the configuration.
To contact the dedicated team you must be registered as a customer and must open a Ticket on our helpdesk by selecting the proper product/solution. Once it is opened you can contact dedicated team with the Ticket number only.
IMPORTANT: Dedicated support skype account are not able to be on phone call, please contact legacy support or hotline number.
SIMBERRY Secondary Support Skype ID list
- Premium Call Filter – callfilter.support
- Premium VPN – vpn.support_1
- Hosted SIM Server – hosting.support
- Cloud SMS Router – sms.support_2